Service Level Agreement And Backup

You should also make sure that you understand that if you try to keep data for a long time, the reliability rate of that data gradually decreases as it ages. If the company doesn`t invest in certain technologies or services to manage certain types of data and those solutions exist, there will likely be a gradual reduction in your ability to restore certain information as it ages. When working with customers to provide technology services, it is not uncommon for backup and recovery plans to be a retrospective idea of providing servers and software that meet the customer`s local data and application requirements. I remember when you simply added a tape drive and a few tapes of ten packs to your order, regardless of the role of the server. The continuous and uninterrupted availability of IT systems is now increasingly important for the proper functioning of activities. And a quick recovery in the event of an interruption is more important than ever. Subject to the restrictions contained in the Agreement and this SLA, the Managed BDR Service ensures properly defined Customer Data stored in the Customer`s network and restores the Customer Data. We warrant that we will achieve our Recovery Time Objective (RTO) and Recovery Point Objective (RPO) (the “Objectives”) described in the Customer Specification in the modified version from time to time. We do not give any assurances or warranties regarding the quality, content or formatting of customer data or the capacity of the customer network, as the customer acknowledges that we are not responsible for customer data, customer applications and other aspects of the customer`s network that may be damaged or that may not function before backup.

We do not give any assurance or guarantee as to the functionality of the customer network, unless this is expressly stipulated in a Corserva management plan for the customer`s network. The customer acknowledges that all data available between backups is subject to loss. Corserva is not responsible for the retention of customer data after the termination of services. Customer data (with the exception of customer data that is on the customer`s network) can be erased immediately after the end of the customer`s service. Corserva will not retrieve, provide or ship customer data regarding completed services, unless this is expressly stated in a personalized service contract. It is the customer`s responsibility to secure and migrate customer data before the end of the after-sales service or any other act that may lead to the erasure of customer data from the services. For tasks that cannot be performed through the administrative control panel, the customer may require Corserva to provide professional services based on time and material.. . .